Kinh
nghiệm: 1 năm
Chức
vụ: Nhân viên/ Chuyên viên
Yêu cầu bằng
cấp: Đại học
Yêu cầu giới
tính: Không yêu cầu
Số lượng cần
tuyển: 2 nhân viên
Hình thức làm
việc: Toàn thời gian
Mô tả công việc
[Job Description]
• Initiate and help to implement new ideas to develop projects in multiple areas enhancing operational efficiency
• Overall operations and management of live services
• Customer: Customer management, collect customer requirements, report to PM, APP operation, review management, image management
• Client: client management, client 1:1 chat
• Improve the user experience by listening to customer feedback, analyzing usage data, and making necessary changes.
• Support team sales and PM
• Management of contracts and contract conditions
• Monitor customer issues, inquiries, and feedback
• Respond promptly and provide fast initial resolution for customer needs and requests
• Escalate customer issues to correct teams and provide a final resolution for customer inquiries and requests
• Serve as a bridge connecting customers and company teams
• Advise and contribute to the improvement of support services
Yêu cầu công việc
[Requirements]
• Excellent communication & presentation skills with the ability to transmit across different level stakeholders are imperative
• Understanding of systems/programs/software applied in the CMS
• Demonstrated ability to deliver results and adapt to changing business requirements; ability to plan, organize and manage multiple priorities.
• Provide tracking of all on-going activities to ensure flawless in operation, evaluation for learning and improvement.
• Customer experience (call center, help center, service position, etc.)
• App or IT Service Headquarters Operations Experience
• Experience monitoring services live every day
• Good teamwork skills
• Good customer support communication skills
[preferential treatment]
• Experienced IT service person in Korea
• Anyone who has experience making services outside of Vietnam
• A person who can speak Korean
Quyền lợi được hưởng
-
Chế độ bảo hiểm
-
Nghỉ phép năm
-
Tăng lương
-
Chế độ thưởng
-
Đào tạo
[Benefits]
• Salary : up to 15,000,000vnd ~ 18,000,000vnd / month (negotiable)
• Good work environment and good colleague (parties, holidays, team building activities)
• Tet Bonus
• 12 annual leave days alongside Vietnamese public holidays
• Business fee, lunch allowance and snack full fill
• Working time: Monday to Friday (8:30 am to 5:30 pm)
• The annual health check-up and international care insurance are provided according to the company s regulations.
• Performance Review
Yêu cầu hồ sơ
CV
Hồ sơ xin việc
Thông tin liên hệ
Người liên hệ: Phòng nhân sự
Địa chỉ: 134 Trần Phú, Phường Hải Châu I, Quận Hải Châu, Thành phố Đà Nẵng, Việt Nam
Cách nộp hồ sơ
Cách 1: Nộp hồ sơ trực tiếp tại văn
phòng:
Địa chỉ nộp: 134 Trần Phú, Phường Hải Châu I, Quận Hải Châu, Thành phố Đà Nẵng, Việt Nam
Cách 2: Gửi hồ sơ qua email
Nộp hồ
sơ
Hồ sơ của bạn sẽ được gửi tới email nhà tuyển dụng
Tin tuyển dụng đã hết hạn nộp hồ sơ
