Client Success Manager (CSM).

Công Ty CrossFit Harbour

257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng

Mức lương: 12 - 15 triệu

Hạn nộp hồ sơ: 25/06/2024

Kinh nghiệm: 1 năm
Chức vụ: Quản lý
Yêu cầu bằng cấp: Cao đẳng
Yêu cầu giới tính: Nữ
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Địa điểm làm việc: Đà Nẵng

Mô tả công việc

About Us:

At CrossFit Harbour, we believe in the power of fitness to transform lives. Our mission is to empower individuals to reach their full potential and achieve their fitness goals, regardless of their background or experience level. With a team of passionate coaches and a supportive community, we provide a welcoming environment where everyone can thrive.
We offer a wide range of services, including personalized training programs, group classes, nutritional guidance, and community events. All our services are provided in English. Our commitment to excellence extends beyond the gym floor, as we strive to make a positive impact in the lives of our members and the wider community.
Job Description:
As a Client Success Manager (CSM) at CrossFit Harbour, your primary objective is to increase client Length of Engagement (LEG)/Retention through proactive engagement and support throughout their journey with us. You will be responsible for ensuring our members feel valued, supported, and engaged at every touchpoint.
• Communicate directly with members via email, social media and in person.
• Ensure member satisfaction and provide excellent customer service.
• Order gifts and cards to celebrate member’s milestones in life and at the gym.
• Attend classes and take photos.
• Order and keep track of materials.
• Supervise cleaning staff and contractors to maintain a welcoming environment for clients.
• Coordinate events held at the gym.
• Input data from our booking software into spreadsheets.
• Keep track of memberships and payment.
• Various office tasks.

Yêu cầu công việc

• English Proficiency.
• Proven experience in customer service or client success roles.
• Excellent communication skills, both written and verbal.
• Outgoing personality with strong interpersonal skills, comfortable engaging with diverse individuals.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Passion for health, fitness, and creating exceptional member experiences.
• Willingness to work flexible hours.
• Experience with Excel/Google Sheets
• Ability to speak Korean is a bonus.

Quyền lợi được hưởng

  • Chế độ bảo hiểm
  • Nghỉ phép năm
  • Đồng phục
  • Tăng lương

• Salary: 11,000,000 - 14,000,000 VND depending on experiences.
• Working Hours: FULL TIME, 30-40 hours a week. Monday to Friday and Saturday mornings

Yêu cầu hồ sơ

Nộp hồ sơ qua email (bấm vào nút "NỘP HỒ SƠ" bên dưới)
Địa chỉ: 257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng

Thông tin liên hệ

Người liên hệ: Phòng nhân sự
Địa chỉ: 257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng

Cách nộp hồ sơ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ nộp: 257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng

Cách 2: Gửi hồ sơ qua email Nộp hồ sơ

Hồ sơ của bạn sẽ được gửi tới email nhà tuyển dụng
* Hạn nộp: 25-06-2024

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Thông tin công ty

257 Chính Hữu, Phước Mỹ, Sơn Trà, Đà Nẵng

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