Real-Time Analyst


36 Trần Quốc Toản, Hải Châu, Đà Nẵng

Mức lương: Thỏa thuận

Hạn nộp hồ sơ: 15/02/2023

Kinh nghiệm: Không yêu cầu
Chức vụ: Nhân viên/ Chuyên viên
Yêu cầu bằng cấp: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Số lượng cần tuyển: 1 nhân viên
Hình thức làm việc: Toàn thời gian
Địa điểm làm việc: Đà Nẵng
Mô tả công việc
Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:
– Monitors real-time work volume and schedule conformance via TCS to efficiently utilize staffing resources
– Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
– Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
– Participates in Help Desk internal and external communications to relay how issues are impacting the center’s performance
– Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
– Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Yêu cầu công việc
– University Degree, ideally in a relevant degree such as data analyst or similar;
– Minimum of 1 year of proven experience in a relevant position;
– Proficient in English communication
– Demonstrated ability to create and analyze quality reports
– Advanced knowledge in real time management analysis with strong decision making skills
– Content Moderation familiarity is a plus
– Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
– Intermediate knowledge in performing root cause analysis.
– Highly proficient in using MS Excel
– Impeccable attention to detail.
Quyền lợi được hưởng
  • Chế độ bảo hiểm
  • Nghỉ phép năm
  • Đồng phục
  • Tăng lương

1. Salary and Benefits
– Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
– 100% compulsory insurance covered by the company after the probation.
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
– Annual health check, annual flu vaccination.
– Fantastic internal events.
– Summer vacation (Paid days off and bonus).
– Paid leave (12 days/year).
2. Working Environment
– Flexible working hours, we work 40 hours per week
– International, fun and professional working environment
– Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
– English working environment
– Internal English class fully sponsored by the Company with a native teacher durin

Yêu cầu hồ sơ
Nộp hồ sơ qua email (bấm vào nút "NỘP HỒ SƠ" bên dưới)
Địa chỉ: 36 Trần Quốc Toản, Hải Châu, Đà Nẵng
Liên hệ: 02365676789
Thông tin liên hệ
Người liên hệ: Phòng nhân sự
Địa chỉ: 36 Trần Quốc Toản, Hải Châu, Đà Nẵng (xem bản đồ chi tiết)
Số điện thoại: 02365676789
Cách nộp hồ sơ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ nộp: 36 Trần Quốc Toản, Hải Châu, Đà Nẵng

Cách 2: Gửi hồ sơ qua email Nộp hồ sơ

Hồ sơ của bạn sẽ được gửi tới email nhà tuyển dụng
* Hạn nộp: 15-02-2023

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