– Communicates/Report quality standards and parameters to client to ensure the implementation of improvement and quality improvement plans in line with the developments of the projects.
– Proactively report and discuss with clients about the difficulties and obstacles of the project to come up with short and long-term plans, bringing about the sustainable development of projects with customers’ products.
– Overseeing daily workflow of TnQ (Training and Quality Assurance) team.
– Design curriculums to facilitate strategic training based on the organization’s goals.
– Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
– Increasing moderation quality by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)
– Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
– Maintaining the internal moderation calendar for the relevant programs
– Maintaining and evaluating assessment procedures including internal and external moderation;
– Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.